Return Policy

At Kennelly Keys Music, our goal is to make sure you are completely satisfied with your purchase. If you are not completely satisfied with any product¹, you can return it for a full credit or refund of the product purchase price within 15 days of receipt of item(s).

¹The following items are returnable only if defective, unopened and/or unused: strings, picks, reeds, earplugs, earbud headphones, drum sticks, drum heads, cleaners, polishes, polishing cloths, recorders, all whistles (tin, siren, slide, etc…), jaw harps, kazoos, and harmonicas. Software, CDs, & DVDs may be returned only if defective, and will be exchanged for the exact same item only. Unsealed, copy protected materials such as sheet music and music books cannot be returned or exchanged.

For credit card returns, a credit will be issued for the purchase price. Once we have received your return and verified its condition, we will credit your account. Pease allow 7-10 days for a credit to appear on your credit card statement. Refunds are made for product value only, excluding shipping and handling charges. Items purchased with free shipping will have the actual initial shipping charge deducted from the refund.

All returns must:

• Include a Return Merchandise Authorization (RMA) number and original receipt.
• Be complete with all original packaging and additional items such as manuals, warranty cards, straps, cables, and any other materials originally shipped with the item.
• Be in brand-new condition and show no signs of wear such as belt or pick scratches, scuffs, dings, dents, scrapes, etc. on the instrument or additional items. Returned items not in brand-new condition may be refused or subject to a restocking fee of up to 15%.

How to return or exchange an item:

• Obtain a Return Merchandise Authorization (RMA) number by calling us at: 425-771-7020 x163 or toll free: 800-426-6409 x163.
• Securely package the item, including the original manufacturer's package, with all accessories and additional items.
  (Please do not place shipping labels or stickers on the original manufacturer's box.)
• Make sure the RMA number is clearly visible on the outer box.
• Ship via an insured ground carrier with a tracking number. The customer is responsible for return shipping charges. Kennelly Keys Music is not responsible for lost or damaged packages.
• Ship your pre-authorized package to:
  
  Kennelly Keys Music Return Dept.
  4918 196th St SW
  Lynnwood, WA 98036


• As an alternative to shipping, you may also return your item to any of our conveniently located retail stores. View store hours and location.

Note: Local store return policy is slightly different. Please contact the store for specific information.