How is my rental paid?
Your rental is auto-charged monthly to your provided credit or debit card.
How can I stop my rental?
Simply return the instrument to any store location.
Can I return the instrument to a location other than where I rented?
Yes – you may return to any of our store locations!
How do I change my credit or debit card information attached to my rental?
You may change your information by either calling our Rental Billing Department at 425-771-7020 or by stopping by any of our store locations.
The instrument I rented broke or needs adjusting, what should I do?
Bring the instrument to any store location, we will either replace it or fix it while you wait (at no charge). For more information on our repair facility click here.
Do I need an appointment to bring in an instrument for repair?
No, you may come in anytime, to any location for a repair drop-off.
My child decided to play another instrument from the one I rented – can I come in and exchange it?
Yes, we make it quick and easy to exchange instruments.
Do I need to pay a deposit to rent an instrument?
No, all we require is the first month’s rent at the initial time of rental.
What other items do I need to purchase with the rental?
We recommend cleaning supplies to keep the instrument in good shape, reeds for woodwind instruments, rosin for stringed instruments, lube/oil for brass instruments, sticks/mallets for percussion, and a school band book and music stand.
Do I have free maintenance with my rental?
Yes, all of our rentals are covered by our Service Plan. The Service Plan covers all maintenance, repairs, general cleanings, strings, and also offers no deductible theft coverage.
Does any of the rent I’ve paid go towards the purchase of the instrument?
Our rentals are offered as follows:
- Used instruments are “Rent-to-Rent”
- New instruments are “Rent-to-Own”
- All fractional sized orchestral instruments which are less than full size are “Rent-to-Rent” only.
